Support
How to get help
Customers reach us through the channel agreed in their support contract. If you are unsure which that is, start here.
Email support
Describe the issue, the product and version, and the tenant or site affected.
Email supportWhat to include in a support request
- Product and version, shown on the sign-in page or in the About panel
- What you did, what you expected, and what happened instead
- The time it happened, so we can find it in the logs
- A screenshot with any personal data hidden
Before you write
Many questions about deployment, security and compliance are answered in our FAQ and on the security and deployment page. Please never send passwords, national identifiers or patient data by email.